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SHIPPING

WE OFFER FREE SHIPPING AUSTRALIA WIDE FOR ALL OUR HOMEWARES

Yes, that’s right! FREE SHIPPING Australia wide on all homewares, all the time.
Free shipping is NOT available on furniture items, including coffee tables and side tables.
For these items, shipping prices are shown on the item description and will automatically be added to your cart when you select these items and enter your postcode.
We are excited to provide gorgeous homewares around Australia, however please understand, in very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, island deliveries, etc.), or the location is not accessible, we reserve the right to cancel an order. In the unfortunate event that we need to cancel your order, we will be in communication with you directly.

Expected Delivery Times

Estimated delivery times after dispatch for NSW, VIC and QLD

Metro

1 - 3 business days

Regional 

2 - 5 business days

Remote

4 -10 business days

Estimated delivery times after dispatch for WA, TAS and SA

Metro

3 - 8 business days

Regional 

4 - 10 business days

Remote

5 - 12 business days

We know how important it is to you that you receive your product as soon as possible after purchasing it from us. Delivery times vary depending on the products you’ve ordered and your delivery address.
We work hard to keep our stock levels updated at all times, but sometimes we sell out quickly and items will become unavailable, in these instances we will notify you as soon as possible.

Track your order

We will email you a tracking number on dispatch to track your order via one of our freight carriers.

As our items are different shapes, sizes and weights, we will ship your items through one of several freight carriers.
Our freight deliveries are to the doorstep and require a signature upon delivery to acknowledge that the items have been received in good order. Our freight carriers will deliver to your doorstep, this means you will need carry the item into your home and room of choice.
We recommend you have someone available to help you unload, unpack and setup your products especially with our heavy items. If you need a special delivery service to assist with installation into your home, email us your requirements to hello@birdsofafeather.com.au and we will be in contact with you to arrange a quotation.

P.O Boxes

Unfortunately we cannot delivery to PO boxes, please provide an accessible street address for delivery otherwise we will not be able to dispatch goods and you don’t want that.

Delivery details

Once your fabulous goods have been dispatched direct from our warehouse, it will be collected by our nominated courier company and delivered to your door.

A tracking number and courier company details will be sent to your email for you to track your goodies down, and call the courier direct should you need to make any changes to your delivery schedule.
Depending on how big your order is, sometimes we need to put your items on a wooden pallet to ensure it is secure whilst in transit and of course protect it against damaged. This will be removed and collected by the driver.
All deliveries are made between 9-5pm weekdays only.
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.

Pick up option

Pick up from our Sydney warehouse located in Churolla, NSW is welcome.
Email us at hello@birdsofafeather.com for further details should you wish to pick up from our warehouse.

Change of mind
We offer change of mind - exchange or store credit only.
If you have changed your mind about the item/s you have purchased from us, you are not eligible for a refund, All Item(s) must be returned unused, unwashed with all original tags/labels attached. We will not accept item/s with faults.
You will be responsible for any costs associated with returning goods back to us.
You are more than welcome to provide your own courier company, otherwise we are happy to do so and deduct funds from your store credit.
All store credits and exchanges will be processed after we receive goods. *Please note it may take up to an estimated time frame of a week or so in transit.

Cancellations

You may cancel your order at no charge if the goods have not been dispatched.
*Please note if we have had your goods on hold for more than 2 weeks then there will be a holding/administration cancellation fee of 15%, which will be deducted from the refund amount.
If the item has been dispatched but not yet received and you wish to cancel there will be a freight re-direct charge (to be quoted at the time depending on the item) as well as a 20% handling/administration fee of 15%, which will be deducted from the refund amount.

Damages

Please do not attempt to return the items before contacting us.
We take extra care with our quality and our packing, however sometimes things can go wrong.
If you have received an item that doesn’t seem correct or is faulty, email us hello@birdsofafeather.com.au and for faults or damages include a clear photos where the fault is.
Once we receive notification and images our customer service team will contact you.

Warranty

We cover all manufactory faults with commencement date being the date received.

Warranty covers manufacturing faults and does not cover normal wear and tear.

Please do not attempt to return an item before contacting us (you may be responsible for any associated expenses is you do so).
Email hello@birdsofafeather.com.au to submit a warranty claim for assessment, with a description of the fault and a photograph where appropriate. Once assessed by our specialists, our customer service team will contact you to proceed with the warranty claim process.


Warranty Period

Cushions  12 Months
Decorator Items e.g vases, ornaments etc 12 Months
Coffee and Side Tables 2 Years 
Rugs 12 Months