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RETURNS

We’re here to help, so if you change your mind or your order is not quite right for you for some reason, you can exchange it for another item within 21 days of receipt of your order.

To help us process your exchange please contact us at hello@birdsofafeather.com.au include your name, your order number and reason for exchange and we will reply with instructions for returning your goods. Please do not attempt to return the items before contacting us (you may be responsible for any associated expenses if you do so).

All returned items must be unused, in the condition you received them, and in the original packaging. You will be responsible for return shipping costs. Where store credit is chosen, we will send you an email as confirmation of the store credit having been applied to your account. The credit will appear in your Birds of a Feather account, which is accessible by signing in to the website and accessing the My Account section.

Damages

Please do not attempt to return the items before contacting us (you may be responsible for any associated expenses if you do so).

We take extra care with our quality and our packing, however sometimes things can go wrong. Please let us know straight away if something in your order is damaged, email us a photograph of the damage to hello@birdsofafeather.com.au along with your name and order number. We will contact you within 2 business days, and once assessed and approved by our team, we will proceed with the return process. The damaged item/s will need to be collected first before we arrange a replacement part or item for you. If a replacement is not available, we will provide a store credit for the full sale price or a full refund to your original payment method.

Depending on your credit card company, it may take up to an additional 10 business days after your credit is applied by Birds Of A Feather for it to be available as credit and for it to appear on your credit card account statement.

All damages are to be reported to us via email with images attached within 14 days of your delivery. 

 

Warranty

Please do not attempt to return an item before contacting us (you may be responsible for any associated expenses is you do so).

Please email hello@birdsofafeather.com.au to submit a warranty claim for assessment, with a description of the fault and a photograph where appropriate. Once assessed by our specialists, our customer service team will contact you to proceed with the warranty claim process.